frequently asked questions
If we could make things 100% natural we make them, like our Angel Eyes Kohl Kajal, and Hello Aloe Caring Day Moisturizer. Science allows us to formulate great products that work, by combining the best of natural goodies and absolutely safe synthetic stuff, and we are practitioners of that science. We guarantee, however, that our products are 100% safe, and we stay away from even doubtful ingredients. You can read a full list of our natural, nature-derived and safe chemical ingredients, as well as the ingredients we avoid, here.
- Log into your account and add your favourite Plums to the cart.
- Click on checkout
- Click on Enter Coupon/ Reward Points
- Click on Apply option besides the Redeem for ₹200 tab
- You get an instant discount of Rs. 200 against your order value after redeeming the points.
- You’re all set to check out once you see this text - You saved ₹200.00 / Reward points applied.
- Click on continue to select a payment method and make the payment.
- Enjoy all the Plum goodness :)
Plum follows a transparent returns policy for full-size* products bought from our online store. If you find that a particular Plum product (not applicable for Plum Body Lovin’ or Skin Loving Makeup) doesn't suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. One of our product advisors will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.
Plum will replace products only in case of the below scenarios after the same has been verified by our internal teams.
- Wrong product received.
- Damaged/tampered/leaked product received.
- Items missing from the order.
We use PET, PP and PE in our packaging. We encourage you to reuse and recycle – and not just packaging.
PRICING AND OFFER INFORMATION
- Plum strives to provide accurate product and pricing information; however, errors may occur.
- Prices and availability of the products and services provided or offered on the website are subject to change without prior notice and at the sole discretion of the company.
- Products offered complimentary / as GWP (Gift with Purchase) are subjected to availability of exact variant.
- Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.
CANCELLATION OF UNUSUAL ORDERS
There may be certain orders that Plum cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance flow, or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.